Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them. Project number: 2023-1-NL01-KA220-HED-000155675. Description of case Overview: -Intervention: Participants interacted with four AICs (Mondly, Andy, John Bot, Buddy.ai) over one month. Selection prioritised AICs with diverse features like varied language levels and tech integration. -Evaluation: - Pre/post surveys for prior knowledge and post-interaction satisfaction. - Chatbot-Human Interaction Satisfaction Model (CHISM) to assess linguistic elements, design, and user experience. - Qualitative analysis of student reports for insights on AIC benefits and drawbacks. Lessons learned AIC potential: - Can offer immediate feedback and a supportive learning environment. - Need improvement in speech technologies (recognition and synthesis). - Must better adapt to different learner proficiency levels. Design significance: User-friendly interfaces, multimedia, and the potential of emerging tech (AR/VR) are crucial for engagement. CHISM's value: The model provides a comprehensive framework for AIC assessment within language learning contexts. Implications for practice Personalisation is key: AICs need to tailor experiences more effectively to sustain learner interest. Casus 34: Ervaringen met het gebruik van een adaptief intelligent systeem om de prestaties van online studenten te verbeteren: een casestudie in economie- en bedrijfscursussen General information Reference/Source: Guerrero-Roldán, A. E., Rodríguez-González, M. E., Bañeres, D., ElasriEjjaberi, A., & Cortadas, P. (2021). Experiences in the use of an adaptive intelligent system to enhance online learners’ performance: a case study in Economics and Business courses. International Journal of Educational Technology in Higher Education, 18(1). https://doi.org/10.1186/s41239-021-00271-0 Institution: Universitat Oberta de Catalunya, Spain (fully online, public institution). Course/subject: Two first-year courses in the BSc of Economics and Business program: Introduction to Enterprise and Markets and Behavior
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