- Enhanced student autonomy and self-directed learning. Challenges: - Some students initially had difficulty interacting with the chatbot due to unfamiliarity with the technology. - The chatbot's response accuracy and effectiveness depended on the quality of the training data. - Maintaining and updating the chatbot required ongoing effort from the instructors. Implications for practice Chatbots are a useful tool in motivating and engaging students. They also help students in understanding the courses much easier.
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